Position: Level 1 Technician

Clearance: Active Secret

Shift: Day/ Night Shift HST

Location: (DC), Beltsville (MD), Culpeper (VA), and Denver (CO)

The Level 1 Technician is responsible for maintaining the datacenter environment and ensuring all customer server environments are secure, operational, and highly available through continuous proactive monitoring, customer support, and scheduled maintenance preparation.

Responsibility:

• Provide systems availability monitoring and reporting

• Provide systems diagnostics monitoring and reporting

• Perform Incident capture, verification, diagnostics and

• Perform data and system backups and restores

• Perform Level I designated first call resolution

• Maintain knowledgebase documentation Desired Experience:

Required Skills:

• 1 to 3 years of related experience

• Experience with system monitoring

• Experience with Microsoft server products

• Previous experience of building and repairing PCs and Servers

• Previous experience in a customer service orientated position preferred

• Good knowledge of PC and Server Hardware

• Hardworking and copes well under high pressure

• Self-driven with the ability to successfully work and promote inclusiveness in small groups

• Ability to follow defined operational standards, understand data center critical infrastructure, and understand server operating systems

• Strong verbal and written communication